Why I Ultimately Dumped my Surface Pro 3

There comes a time when enough, is just enough…

Surface pro 3

Its hard to know where to start with this one.  I’ve been a Windows guy for so long – nearly 20 years – that in the end… I feel like I abandoned my post, or something.  However, there comes a time when you know you’ve fought the good fight and that you just can’t fight any more. I never thought I would ever say this, but personally, I really think I’m done with Windows and Windows 10. So much so, that I’ve sold my Surface Pro 3.

Over the past year, I’ve written a bit on how much of a problem OneNote and Windows 10 can be together. Funny thing is, I thought it was limited to Office 2013.  Unfortunately, its not.

Even with OneNote 2016 ink still disappears on all Surface Pro tablets running both Windows 10 and OneNote.

I’ve also noticed that while things should be getting more and more stable on Windows 10, they aren’t.  They just aren’t.  Not on my Surface Pro 3.

And to be quite honest, I was willing to live with it. I was going to figure out some way to work through it. I wasn’t going to be easy, but I was resigned to it, in a sense.

That is until I found this thread.

This is not going to end during the life cycle of this device. Period.

The problem exists on the Surface Pro 4. Though it’s a bit different, it’s the same type of problem.

It became clear to me after reading through that thread, that its not going to end. So… I sold my Surface Pro 3. What have I replaced it with?

Nothing yet.

Honestly, I’m not certain what I should do at this point.

The Surface Pro line is proving to be a bit unstable and honestly, unreliable for what I need it to do.  Its also a bit more expensive than I want or need it to be.  I am looking for a way to take hand written, notes in meetings.  The Surface Pro 3 was perfect for that, to a point. It ran OneNote 2013 well enough.

So why not return my Surface Pro 3 to Windows 8.1?  That’s a fair question…

There are really two big issues here:

  1. Windows 8.1 is Clumsy
    Windows 8.1 still has the Windows 8 UI. While there are apps like Start8 and ModernMix that can help hide some of the issues and problems; but its really just a coat of paint for both the Start Screen and ModernUI based apps, nothing more.
  2. Windows 10 isn’t Going Away
    Microsoft is getting aggressive with Windows 10. Their Windows 10 upgrade stub that installs as part of a Windows Update component.  While you can defer it for a while, its going to do its best to assert itself on your computer. I’m not entirely certain you can say no forever. I may be wrong – I hope I am – but it may be true.The OS has been downloading to computers without the consent of their owners. It could install itself overnight, also without their consent.

I thought long and hard about just taking my Surface Pro 3 back to Windows 8.1 and just using Office 2013 or Office 2016 (and ultimately OneNote) there. However, in the end, I decided against that, largely because of number 2, above.

So, out the door it went.  I just wasn’t willing to deal with its problems and issues any longer. I had had enough.

At the end, when I went to take my Surface Pro 3 back to Factory fresh with Windows 10, I had all sorts of trouble, too. Windows 10 would not reset itself on my Surface Pro 3.  Most of the time, it prepped itself and then simply restarted and went back to my Windows 10 account. When I tried to use the Advanced Restart Settings – which booted to the UEFI where you can also refresh, reset and even wipe the drive if you wanted – my Surface Pro 3 froze when trying to reset itself… more than once (I know because it sat at that screen for over three hours each time I tried. I tried three times…).

I had to pull the Windows 8.1 recovery USB I made many months ago and use it; and even then, it wasn’t smooth sailing with that either. I had trouble resetting the device with that too. I had to try ore than once with it, and then ultimately I had to wipe the drive to get MY data off when it sold.

What does this mean for you?

Probably not too much, unless you’re having similar ink and stability issues with Windows 10 on your Surface Pro device (the thread that I’ve been referencing with disappearing ink has a couple posts in it which indicate that it also happens with the original Surface Pro and the Surface Pro 2 as well).

If you are, then you have some kind of decision to make – either put up with it, stay on or move back to Windows 8.1, or sell yours, like I did.

Do you have a Surface Pro device?  Are you having issues with disappearing ink?  Is yours unstable?  Are you using Windows 8.1 or Windows 10? Are you using Office 2013 or Office 2016? Why don’t you meet me in the discussion area below and give me your thoughts on this and tell me what you think you’re going to do?

Related Posts:

Microsoft Releases Windows 10 Build 10576 to Fast Ring Insiders

The latest build of Windows 10 has been issued. Here’s what it’s got…

Windows10mic

If you’ve been following me over the past year, you know that I’ve been a Microsoft Windows 10 Insider since the first released build of Windows 10 to Insiders back in October of 2014. Over the past year or so, there’s been a boat load of new builds released to the Fast Ring. Some have been good.  Others… not so good.

While the jury is still out on the quality of Windows 10 Build 10576, it is the next item up for bids…

New Features

  • Media Casting in Microsoft Edge: You can now use Microsoft Edge to cast video, picture, and audio content from your browser to any Miracast and DLNA enabled device on your network. Please note: Casting protected content (content from places like Netflix and Hulu) is not supported.
  • Ask Cortana inside PDFs in Microsoft Edge: You can now highlight text while reading a PDF in Microsoft Edge and right-click to “Ask Cortana” to find additional information.
  • Updated Xbox beta app for Windows 10: The Xbox beta app for Windows 10 was updated last Friday which includes the ability to easily find and add Facebook friends who are also on Xbox Live to play, chat, and share clips – a top requested feature. In addition to that new feature, voiceover recording functionality has been added to Game DVR, and the Store in the Xbox beta app will allow you to search for and purchase Xbox One games – including Games with Gold and Deals with Gold promotions, and Xbox One 25-digit codes will be redeemable within the app.

Fixes

  • We fixed the issue where the Xbox app for Windows 10 would consume gigabytes of memory on your PC if you have any Win32 games (non -Windows Store games) installed on your PC that have been identified as games or added by you in the Xbox app.
  • We introduced an early preview of nested virtualization so that people could run Hyper-V Containers in Hyper-V virtual machines with Build 10565. This build includes performance improvements.
  • We’ve been addressing a lot of feedback around localization text UI in various languages and you’ll see a lot of that work in this build.
  • The search box should now work in this build if you are in a locale where Cortana is not available.

Known Issues:

  • To continue receiving missed call notifications and send texts from Cortana, you will need to be on this build and higher. We’ve made a change that improves this experience that requires newer builds.
  • When notifications pop up from Action Center, any audio playing (like music from Groove, or videos from the Movies & TV app) gets reduced by 75% for a period of time.
  • After upgrading to this build, all your Skype messages and contacts are gone in the Messaging app. The workaround for this is to navigate to this folder in File Explorer:
  • C:\Users\<USERNAME>\AppData\Local\Packages\
  • Microsoft.Messaging_8wekyb3d8bbwe\LocalCache
  • Delete or rename the “PrivateTransportId” file.
  • Then restart the Messaging app.
  • Small form-factor devices, like the Dell Venue 8 Pro, that boot with rotation or virtual mode screen size set larger than the physical screen size will experience a bluescreen on upgrade and will roll back to the previous build.
  • After upgrading to this build, the power button on your Surface Pro 3 may no longer put your Surface Pro 3 to sleep and instead shut down.
  • WebM and VP9 have been temporarily removed from builds. We continue to develop a VP9 implementation that we intend to ship in Windows. Expect VP9 to return soon in a future build.

Conclusion

I give top marks to the Windows 10 Team here. They’re really trying to get this thing ready for release. They’ve also had a number of different quality and stability (as well as privacy) issues to deal with. Not everyone, myself included, is happy with the current state of Windows 10, either in a released or prerelease state.

It still need a great deal of work.

It’s still not ready… though it’s slightly better than it was.

However, it’s clear that there are still a number of issues with Windows 10’s update mechanism – Windows Update – still… especially on a Surface Pro device and especially when it comes to firmware updates.

I know that I’m not the only one that continually sees the download of firmware or hardware updates for their Surface Pro device.  They can get repeated many, many times in both failed and successful installs.

The biggest problem here is that my Surface Pro 3 very rarely actually runs through the firmware update process.  Yes, Windows Update restarts my Surface Pro 3; but it doesn’t always update the firmware, even if it hasn’t been applied (or truly updated) on the device.  And before anyone asks, yes, it has actually reapplied a firmware update more than once, though more often than not, it just redownloads the firmware update, SAYS that it’s going to reinstall it, doesn’t finish the firmware update, but lists the reapplication as successful anyway.

Go figure…

Are you (still) on the Windows 10 Insider Fast Ring?  Have you been installing all the updates?  Have you installed the latest build, Build 10576?  What do you think of the current state of Windows 10?  Why don’t you meet me in the Discussion area below and give me your thoughts on these and other Windows 10 related issues. I’d love to hear them…

Related Posts:

UPDATE – OneNote 2013 and Windows 10 – Potentially Lethal

It’s been a long time coming, but there finally seems to be light at the end of the tunnel…

onenote and windows 10

I’ve been using the Surface Pro 3 at the office since December of 2014.  Prior to that, I used a Surface Pro 1 for a couple of years. It was the best and easiest way to really organize work at the office; and I say this to any and everyone who asks why I use it:

  1. It’s the best digital notepad (with OneNote) I’ve ever been to find and use
  2. With OneNote on the web and/ or OneNote’s sync capabilities, you have access to your notes nearly everywhere you have a device with internet access
  3. Paper notepads, notebooks and portfolios get lost. You’re never going to leave a tablet in a conference or meeting room (they’re too expensive to forget)

It’s a nearly flawless system, and it’s one of the best out there. Other software and hardware tools just don’t have the same capabilities or use cases due to one limitation or another.

When the Surface Pro 3 was released, I knew it was worth the upgrade from my Surface Pro 1, so off it went toGazelle, and over to the Microsoft Store I went.  While Windows 8.1 wasn’t as optimal a notebook experience as I wanted, and while (in my opinion) Windows still doesn’t know if it wants to be a desktop or tablet OS (even with Windows 10); with either Windows 8.1 or Windows 10 (and the right utilities, like Start8  from Stardock Software) it can still be a very productive tool in either an corporate or academic setting.

Until, however, you move to Windows 10 and you bump into the problems I mentioned in March of 2015.  The Disappearing Ink Bug is a huge problem for users of the Surface Pro 3.

It completely negates nearly all the value out of the device.

The reliability of the inking system is nearly gone. You never know when you’re going to lose anything you’ve written down, as the bug is completely random, and in end, you’re left with two very real choices – downgrade from Windows 10 to Windows 8.1 or take your chances with Windows 10, the bug, and maybe you lose some notes or maybe you don’t.

Well, I have a bit of an update for you.  There appears to be, what may be, a final fix for this problem.  There are two very active threads on this issue over at the Microsoft Support Community (here and here).

Microsoft has released KB3093266 in response to disappearing ink on the Surface Pro 3 running Windows 10.  This cumulative update addresses not only disappearing ink, but tap becomes right click as well.  Both of these issues were contributing factors to the conditions being experienced (where ink would vanish in OneNote on a Surface Pro 3 running Windows 10).

The cumulative update available via Windows Update on your Windows 10 PC, may take a while to appear on your Windows 10 PC. Like all Windows Updates, Microsoft rolls them out in batches.

Unfortunately, I haven’t had it show up for me yet.

However, one really good point came up out of (this support thread. I wish that I could take credit for it, but I really can’t.  Credit for that goes to Clayton Dittman

“Can you possibly tell the Windows OS team to check with the surface team and tell the surface team to check with your team before releasing an Operating System which breaks core functionality of your Staple Devices?

I cannot in good conscious use a Surface (Pro or not) again because of the way this migration to Windows 10 was handled in lieu of Office 2016 and the Surface Pro 4.

I want to trust Windows, I want to depend on you guys for quality control and solutions my customers can trust. I just can’t…”

While it seems obvious, the reliability and trustability of Windows 10 for many users has greatly diminished.  It’s not just this issue, there are still huge privacy, stability and (other) reliability concerns.  You can check just about any and every Windows blog on the internet today and find at least 2-3 articles covering all that.

The cumulative update I mentioned may resolve the disappearing ink issue… it may not.  KB3093266 is not the first fix that was released to address the issue.  There were individual updates made to Windows 10, OneNote 2013/2016 as well as Office 2016 that failed to resolve the problems between May and September of 2015.

Results from those that have received this update have been generally positive, though somewhat mixed.  Generally, it seems to be working; but like Dittman noted above, how much damage has TRULY occurred for the Windows and Surface Pro brands?

How easily Microsoft can recover from this is going to depend on a couple of things:

  1. Does the cumulative update truly resolve the bug for all users of both the Surface Pro 3 and the Surface 3 (its actually experienced on nearly all Surface Pro devices as well as the Surface 3)
  2. How well the Surface Pro 4 is received
  3. How well the bug stays resolved (especially on the Surface Pro 4)

Every time Microsoft releases a cumulative update or a new build, this issue is going to have to be retested. It’s very possible given the depth and severity of the problem(s) that Microsoft may resurrect the issue in future builds and updates. While that’s not ideal and certainly won’t be intentional, it does happen quite often with software development. It’s simply the nature of the beast – sometimes, it comes back.

The Surface Pro 4 has been anticipated for many months now. While there’s no real evidence that any industry pundit can provide regarding a credible rumor on the device’s ACTUAL existence, it is said that Microsoft will announce something next week (2015-10-05 to 2015-10-09) with an actual release date also rumored to be SOMETIME this month (October 2015).  While it totally misses Back to School, it should hit the 2015 Holiday Buying Season, provided its already being manufactured.

Do you have a Surface Pro device (1, 2 or 3)?  Do you have a Surface 3?  Are you using OneNote and the Surface Pen to take notes?  Are you experiencing issues with floating and disappearing ink?  Have you been following any of the Microsoft support threads I mentioned (here or here)?  Have you received the Windows 10 Cumulative Update (KB3093266) that I mentioned?

If you have, do, etc. and have received the update, I would REALLY appreciate hearing back from you on this.  Please provide the appropriate comments and/ or information in the Discussion area, below, so that I can get your information back to Microsoft.  This is a huge bug, and really needs to be resolved once and for all.

Related Posts:

Feature Review – Nexus 6 & Project Fi Part One

Google’s new cellular network, Project Fi, is here. Is it all its cracked up to be?

Nexus-6

Introduction

I’ve been a Google Services user for quite some time. In fact, I have a Gmail address that I still actively use that dates back to one of the very first and original Gmail Invitations. I began using Gmail in 2003, shortly after it was introduced to the public. I’ve been using Google Apps as a (now grandfathered) free, domain account since late 2009. I love Google Services for (seriously) just a very few reasons, the first and foremost being that they usually are always up and running. Its not like the earlier days when they went down all the time.

When Google announced Project Fi, I looked into getting myself a review unit and an account. With device and service now in hand, I am now currently looking into how well it all fits together. Project Fi is the company’s first foray into being an MVNO – Mobile, Virtual Network Operator.

Project Fi combines services from two mobile operators and one universal, networking service (Wi-Fi) in order to provide voice and data services. With Sprint and T-Mobile providing calling and mobile broadband service, combined with Wi-Fi calling and internet access, you should have coverage nearly everywhere… or at least that’s the idea.

There are a couple caveats with Project Fi, however. In this article, we’ll look at those. We will also look at the service it provides, the changes it makes to Google Voice – if relevant in your use – as well as the hardware it requires. I’m not going to go into a truly in-depth look at the Nexus 6 hardware (though I will cover it, somewhat). I’m going to concentrate more on how it works with Project Fi more than anything else.

The device has been available for a while; and if you’re looking for an in-depth or teardown review of the Nexus 6, you should check those out first. Again, I’m going to go over the device , but I’m going to really skim over it. There are a number of really good reviews of the Nexus 6 on the web already. You can find a few at pocketnow.com, C|Net and Engadget. With all that said, let’s get to it…

 

Hardware

The first thing that you need to know about Project Fi is that it requires very specific hardware. You can’t just take a Project Fi SIM and stick it into any phone with a SIM slot. It just doesn’t work that way. In order to use the service, you have to use compatible hardware, and that means acquiring a new device, unless you happen to own a Nexus 6.

Nexus-6

The Nexus 6 is the first (and currently only) smartphone (at the moment, at least) that works with Project Fi. If you already have a Nexus 6, you’re halfway there. All you have to do to get on the service is go to the Project Fi website and request an invitation.

Yep… an invitation. Oh… and then wait. Like, forever.

Nexus-6

Like everything cool that Google does, part of their DNA is to dangle their projects in front of you, make the access exclusive, elitist and again, cool; and build demand for it, if only just to build up the hype. In the end its (metaphorically speaking) just a photo upload service, just a webmail app, just an online office suite, etc.   So, Project Fi is just like a… no. Wait… I’m getting ahead of myself… AH-GAIN.

Nexus-6

In order to access the service, after your invitation arrives, again, you need a Nexus 6. If you don’t have one, don’t worry. You can purchase one through Project Fi. If you do, you have the option of buying it outright, or by paying for it over the course of 24 months as part of your monthly service, interest free.

Nexus-6

Through Project Fi, the Nexus 6 is $549USD for a 32GB version or $599USD for the 64GB version. Project Fi only offers the Midnight Blue version of the Nexus 6, so your only real choice with the device is storage size. If you want to purchase a Nexus 6 via their monthly purchase plan, you’ll pay about $22 a month for the 32GB version and $24 a month for the 64GB version. Again, there are no finance or interest charges. Your monthly charge will include any applicable taxes. If the Nexus 6 on Project Fi is going to be your daily driver, then it really makes sense to purchase the 64GB version, especially if you go the monthly payment route, as the price difference between the two is only $50USD. That process requires a credit check, though.

Nexus-6

However, Google is being very picky about who qualifies for the monthly payment option and who doesn’t. I wasn’t given specifics, but I was told by the PR rep I spoke with that even with my very good credit, that I wouldn’t qualify.

Screen

The first thing you’re going to notice about the Nexus 6 is its huge screen size. The device’s screen specs can be seen below. All of the specs in this article have been gathered from Phone Arena, which is one of the best places I know of to look for hard core, device specs.

Nexus-6

Physical size: 6.0 inches
Resolution: 1440 x 2560 pixels
Pixel density: 493 ppi
Technology: AMOLED
Screen-to-body ratio: 74.03 %
Touchscreen: Multi-touch
Features: Light sensor, Proximity sensor, Scratch-resistant glass (Corning Gorilla Glass 3)

Simply put, at 6 inches, the device… is enormous. With a resolution of 1440 x 2560 pixels, its screen rivals the display resolution of my Apple Thunderbolt display. The only difference in the resolution (and only the resolution) between the two is that the default orientation for the Nexus 6 is Portrait (where any monitor – like my Thunderbolt Display – has a default orientation of Landscape). According to the specs, above, the screen is nearly 3/4 of the entire device. When you see it, you’ll likely have two thoughts – 1. Wow! The screen is 3/4 of the entire device!; and 2. Wait… its only 3/4 of the entire device?? That can’t be right. There’s more screen on this thing than that! The rest is system board, casing and battery.

Nexus-6

With its AMOLED display, the Nexus 6 is incredibly readable in direct sun light. I didn’t have any issues with it in that department. The device is awesome for watching video or taking pictures with its 13MP camera (more on that, below). Game play on this thing has to be amazing, given the screen’s large size and resolution. (I, unfortunately, am not much of a gamer…)

Nexus-6

With such a large footprint, the device is nearly impossible to use one handed. I’ve used a lot of devices with a lot of different form factors, with and without large touch screens. This one is hard to use with only one hand. I’m not certain I’d even try if I were you. You’ll sprain a thumb, at least. When I tried, I kept dropping the display on my desk.

Nexus-6

Lastly, the Nexus 6’s screen is covered with Gorilla Glass 3. The glass is effectively scratch proof, though Google will tell you its only scratch resistant. However, Gorilla Glass 3 is so tough, you won’t have to worry about the contents of your pocket scratching your screen.

Specs

The Nexus 6 runs Android 5.1.x, Lollipop. Google has recently stated that the device will receive an update to Android 5.1.1, “within days,” but since I received my review unit on 2015-07-09, I haven’t seen the update hit. Android 5.1.1 will be arrive as an over-the-air (OTA) update; and will provide a number of improvements, such as improving the display, increasing battery life for Wi-Fi calling and enhancing notifications.

OS: Android (5.1, 5.0)
Dimensions: 6.27 x 3.27 x 0.40 inches(159.26 x 82.98 x 10.06 mm)
Weight 6.49 oz.(184 g) the average is 5 oz. (142 g)
Rugged: Splash resistant

If the screen size didn’t give it away, then the dimensions above, should. The device is really big. At 184g (6.5oz), its also got a bit of heft to it, too. The biggest problem I had the first day I had it, though was actually keeping it in my hands. The device kept sliding out of my hands (as I noted above) because I kept trying to use it one handed. Thankfully, I was sitting at a desk in the office. With a phablet this large, don’t try it. If you’re out and about and you fumble the device, you’re likely going to have it hit the ground, and these things always manage to land on a corner or edge and then the screen shatters (Gorilla Glass 3 or not). That’s physics and geometry. Hitting the corner of a device at the right speed and velocity will likely send enough force up the glass to crack or shatter it. This bad boy requires you to use both hands to operate it. Get used to it and get over it.

The Nexus 6 has a quad core Qualcomm Snapdragon 805 processor and Adreno 420 graphics with 3GB of RAM and either 32GB or 64GB of storage. The device is quick and can handle just about anything that you throw at it. With the native resolution that it has, and support for HDMI (via microUSB), with the right adapter, a Bluetooth keyboard and Microsoft Office for Android, this could make a decent, on the road, laptop replacement. Couple that with OneDrive for Android, and you’ve got a perfect on the go way to edit documents in a pinch. With its large screen, you don’t really HAVE to have a microUSB to HDMI adapter. You could probably edit documents right on the plane in your oh-so-comfy coach seat if you really needed to.

In that regard, the battery on this device is pretty nice too. At 3220mAh, you have about 12 hours of talk time, 14 days of standby time and 10 hours of continuous video playback (or likely somewhere in between, depending on your brightness settings and data needs). When you need to recharge, the device comes with a turbo charger that can take you from 0-50% in 20-30 minutes. The device also supports Qi wireless charging (pronounced “chee”) for your cord-free, charging convenience.

TECHNOLOGY AND CONNECTIVITY

GSM: 850, 900, 1800, 1900 MHz
UMTS: 800, 850, 900, 1700/2100, 1900, 2100 MHz
FDD LTE: 700 (band 28), 800 (band 19), 800 (band 20), 850 (band 5), 900 (band 8), 1800 (band 3), 2100 (band 1), 2600 (band 7) MHz
TDD LTE: 2500 (band 41) MHz
Data: LTE-A Cat 6 (300/50 Mbit/s), HSDPA+ (4G) 42.2 Mbit/s, HSDPA+ (4G) 21.1 Mbit/s, HSUPA 5.76 Mbit/s, EDGE, GPRS
nano-SIM: Yes
VoLTE: Yes
Positioning: GPS, A-GPS
Navigation: Yes
Bluetooth: 4.1
Wi-Fi: 802.11 a, b, g, n, n 5GHz, ac
Mobile hotspot: Yes
USB: USB 2.0
Connector: microUSB
Features: Mass storage device, USB charging
HDMI: via microUSB
Other: NFC, MHL, SlimPort, Tethering, Computer sync, OTA sync

Camera

I’ve been trying to use the Nexus 6 as a camera whenever possible. Its not the easiest device to wield and hold; though, in truth, taking pictures with it isn’t a horrible experience. Though (also) in truth…the performance could and should be a whole lot better, especially with the specs on the camera and the system hardware. This thing should be a whole lot faster than it is.

Thankfully, it appears as though Google has heard the wails and cries of its peoples and has released a Nexus 6 and Android 5.1 Lollipop only update to Google Camera that addresses some of these issues (plus others). The update – version 2.5.052 (2005148-30) was released on 2015-06-11. I’ve had this device for about a week, and I’ve had it on every day since getting it. I’m not certain why I’ve only just received this update today.

I’ve got a small gallery of pictures that I’ve taken with the device. They’re not anything spectacular, but you can check them out, below.

Camera: Popup13 megapixels
Flash: Dual LED
Aperture size: F2.0
Features: Autofocus, Optical image stabilization, Face detection, Digital zoom, Geo tagging
Shooting Modes: Popup High Dynamic Range mode (HDR), Panorama
Camcorder: 3840×2160 (4K) (30 fps), 1920×1080 (1080p HD) (30 fps), 1280×720 (720p HD) (30 fps)
Front-facing camera: 2 megapixels

The rear camera is a 13MP camera that will shoot in a number of different sizes and modes. The camera supports both 4:3 and 16:9 aspect ratio shots. You can get 13MP, 5MP, and 3.1MP shots in 4:3, and 9.7MP and 2.1MP shots in 16:9. The camera has a f2.0 aperture, so its pretty fast and should be ok in lower lighting situations. The cool part, though comes in its camcorder modes. The Nexus 6 shoots 4k, 1080p and 720p video at 30fps.

Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6Nexus-6

Speaker pop

I’m not sure why this is happening; but every time I turn the device on or off, the bottom speaker is popping. Its getting pretty annoying, too. The device started doing this out of the box, even before any software was installed or updated on it, so I know this isn’t something that I installed or updated causing a problem or conflict. I may need to contact Google on this one…

Software

Stock Android

The great thing about a Nexus device is that you’re running stock Android. Granted, this is not AOSP (Android Open Source Project), which is what Amazon and similar players use. This has the full Google Services install in it, and as such, you get the full Google Experience.

With the Nexus 6, you are supposed to get updates regularly, and you’re supposed to get all the updates, too. I’ve now gotten my Lollipop 5.1.1 update, and I really don’t see much of a difference in the device’s performance.

End of part one … come tomorrow to see the part two of our review

Related Posts:

Updating Windows 10 Mobile After it goes RTM

Microsoft says that it wants to push rapid updates to users; but there are issues…

Windows 10 mobile

I saw an interesting update on the Supersite for Windows this morning, and I answered a comment asking what the issues were on this in the US. I wanted to expound a bit more, so I thought I’d gather what I wrote and then start shooting my mouth off.

The original article deals with Microsoft taking control of OS related updates from the mobile carriers – in the States, that’s basically, AT&T, Verizon, T-Mobile and Sprint, but may also include a number of larger regional or budget carriers like US Cellular, Cricket and Boost Mobile – and making updates available roughly four to six (4 – 6) weeks after the updates go RTM. Based on a report from Ed Bott, Microsoft is serious about it. According to Terry Myerson,

“Here at Microsoft, we take our responsibility to keep Windows secure seriously. We follow up on all reported security issues, continuously probe our software with leading edge techniques, and proactively update supported devices with necessary updates to address issues. And today, we’re announcing this continuous update process applies to all Windows 10 devices, including phones.”

The only way that Windows as a Service (WaaS) REALLY works, is if Microsoft can release updates to users as they are ready.

The problem is that mobile broadband carriers in the US don’t allow just anything to ride their networks and don’t allow hardware manufacturers or OEM’s to release just any device update without that update going through a testing and certification process. Well, at least everyone but Apple; users of any cellular capable iDevice get iOS updates all the time…as soon as they’re released, in fact. I’ll deal with Apple in just a bit. However, every other device and device manufacturer/ OEM has to jump through a lot of hoops.

There are two parts to this issue: Control of the (enterprise) network and control of support. The second one is easy to understand. The first one is a PITA.

Control of Support
Many users don’t know much of anything about their smartphone past how to make and take calls, send and receive text messages, and change a status update on Facebook (or other social network). Most carriers like these types of users, because they generally accept what they are given, even if they don’t like it (which leads to the first thing, but I’ll get to that in a minute).

Because most users aren’t very tech savvy, they don’t know how to trouble shoot issues when they bump into problems, so they call their mobile carrier for support. The mobile carrier knows that support is a big issue, and don’t want to HAVE to support each and every problem that can arise, especially with exotic or little/unknown 3rd party software. So, they offer crapware that may have much the same functionality that most users are looking for and do their best to push users that way. They pay their support people to troubleshoot the crapware, and to try to get users to use it instead of a similar, and likely much more popular app that does the same thing. They can’t pay their people to know everything about every chat client, social network, photo enhancer, etc. it costs too much money to train and support them.

Control of the (Enterprise) Network
(Most) Mobile carriers don’t allow just ANY smartphone on their network. Unknown or rogue mobile devices can eat up bandwidth; and as much as they want to charge you for the bandwidth you use, mobile carriers certify devices and updates because if it rides on their network, users are going to demand support, so… they limit what can actually get on the network… or they at least try to.

Historically, this is why mobile carriers take so long to test individual devices before they actually offer them for sale; or take so long to test and certify updates before they actually go out to users of devices that use the mobile network.

Think of this the same way you think of your work computer. Your office’s IT department doesn’t let you install everything from any and every download site on the internet. Many sites are blocked to protect the network from viruses and other malware. It’s the same thing here.

All you do is use the network. You don’t own it, so the mobile carrier doesn’t allow you to do any and everything you want…. just like the office. The purpose is public communication. Your use effects the public, and the carrier has an obligation to insure that its available to all that pay to use it.

Now, all of this is SOMEWHAT based on older information. I really ran into this face first when I was a Verizon customer, living in Nashville, TN back in 2003/ 2004. I had two separate talks with a VzW store manager and a Tier 2 install technician (I had a car kit installed for my then, state of the art new, Samsung i700). The install tech who put the car kit in my Honda CRV laughed at me when I asked him why the store staff wouldn’t talk to me. I have to admit, it was kinda funny. However, he explained that I gave them fits because I knew more than they did, and had issues they couldn’t support (smartphones were new back then…). I later confirmed this with the store manager, who apologized, but didn’t offer any helpful suggestions, either.

However, the general principals here are the same now as they were then. Control… at least until you pay me (me, being the mobile carrier). Apple cut a lot of deals to get the iPhone on AT&T (and eventually VzW and T-Mo). Part of that was specifically that Apple has control of OS updates. It worked, and continues to work because Apple sells a BOAT load of iPhones. Mobile carriers make a lot of money via mobile accounts, upgrades, and other add-on related iDevice purchases.

…and volume. Let’s not forget the amount of sales volume they get. The carriers tolerate it because they make a lot of money based on iDevice sales volume.

Microsoft has a huge issue here. They simply don’t – and won’t – have the device sales volume to help them convince mobile carriers not to relinquish they’re control of their networks so Microsoft can deliver both software and firmware updates as needed. I have no idea what incentive Microsoft thinks it’s going to come up with to convince the carriers to allow this to happen. However, you would have to think that it may involve a bit of that ol’ happy cabbage… We’ll have to wait and see what and how MS does to make this happen.

What do you think about all of this? Will Microsoft be able to release updates to Windows 10 Mobile device owners as they want to; or will the US mobile carriers put a halt to it? Would these OS and firmware updates attract you to a Windows 10 Mobile device over, say, an Android device or iDevice?

I’d really like to hear from you on this, so why don’t you join me in the discussion area, below, and give me your thoughts on it all.

Related Posts:

Windows 10 on a Low-End Windows Tablet

There aren’t enough pain relievers for crap like this…

c04511601

I have a 32bit Dell Latitude ST2 Windows Pro tablet. It came to me as a review unit while I was writing at InformationWeek’s BYTE. I’d point you to that URL, but unfortunately, UBM has finally retired it (along with most of the writing and editing staff. Boy do they like to do “strategic shifts” over there…) Originally, the device ran Windows 8.0. It got upgraded to Windows 8.1 and then Windows 8.1 Update before finally moving to Windows 10 in October of last year when the Windows 10 Technical Preview began.

As you may recall, I put Windows 10 on it, and its performance with the new OS in ALL builds so far has been… well… yeah. To be blunt, it’s been painful… at best.

So, while I was having issues with my Surface Pro 3, I was also having issues getting Windows 10 Build 10041 on my Dell Latitude 10 ST2. That was a particularly bad couple of weeks or so. In order to resolve the bricked state that the Dell was in, I had to contact Dell Support and was fortunate enough to have them send me a Recovery USB Stick. It put the tablet back to Windows 8, which, again, is what the tablet originally shipped with; but at least it was working again, and I could do SOMETHING with it.

After I had Windows 8 on it, I could have gone through the entire upgrade path again from Windows 8 to 8.1 and then to 8.1 Update; but with the prospect of installing well over 200 individual updates, I passed. Instead, I tried putting Build 10041 on it. I was able to get the build on the device, after booting from a USB stick that had the ISO burned to it. I then updated it to Build 10049, but that update failed and auto rolled back. That, unfortunately bricked the tablet again.

I restored the tablet back to Windows 8 and put Windows 10 Build 10041 back on and left it there. Please note that I was able to install Windows 10 Build 10041 from a USB stick with NO issues.

Queue the other evening when Build 10061 was offered as an upgrade. The Dell tablet downloaded the update and attempted to install it. Initially, the installed failed without upgrading to Build 10061 and tried to roll back to Build 10041. This, again, NEARLY bricked the tablet. The tablet would NOT connect to the internet after that and had a great deal of problems even booting up. So… back to Windows 8 via the Dell stick again.

I wanted to get to Windows 10 Build 10061. So, I built a bootable USB stick with the 32bit version of official Build 10041 ISO and booted the tablet with that USB stick. I ran into several ,very strange, new issues with that install :

1.Touch screen is disabled

The touch screen is totally disabled when booting from the USB stick (created with Rufus 2.1.649). In order to complete the install, you must connect an external keyboard and mouse to the docking station that is available for this Windows 8.x Pro tablet. The tablet seems to have frozen once you get to the initial setup screen (choose keyboard, language, etc.) due to the touch screen not being recognized.

2.The onboard USB 2.x port Works Intermittently

This may be appearance only, due to the touch screen issue above, but there are times when trying to boot from the on-tablet USB port that the tablet simply does not boot from the USB stick and goes right into Windows 8.x

3.Many Drivers Missing, Device Not Functional

I found that with both Builds 10041 and 10061, Windows 10 would install clean from an ISO, but many of the drivers for the device were missing. Wi-Fi does not work, as the drivers for the built in wireless card did not install. There were roughly 10-12 “Unknown” devices in Device Manager. The tablet is unable to connect to the internet via wireless OR the LAN port in the docking station, as drivers for both did not install. The Wi-Fi card is obviously, one of the unknown devices. The LAN port on the docking station is identified, but drivers for the device didn’t install with the build and are not found when you try to install them manually.

The only way I was able to get ANY connectivity was through a USB Ethernet dongle that the tablet was able to recognize and install drivers for, but ONLY via one of the USB ports on the docking station (and not the one on the tablet, as it didn’t work). Unfortunately, drivers for the unknown devices would not install, even when attempting to download and install one via Device Manager. None of them were identified or found.

Upgrading to Build 10061 via a wired connection through the USB Ethernet dongle did NOT fix the problem. The touch screen was still disabled. All devices that were unknown were still unknown.

This wasn’t an issue in previous builds, nor in initially joining the Insider’s program with earlier builds.

I was able to get Build 10061 on the tablet, however. Instead of going through the update and upgrade process, however (as that proved not to work…AGAIN), I wiped the tablet and restored it back to Windows 8.x. I copied the ISO for Build 10041 to the tablet’s Downloads directory. From there, I mounted the ISO and ran setup.exe. The build installed and ALL of the device’s drivers installed as well, meaning that the touch screen works, the on-device USB port works, etc.; AND there were no unrecognized devices in Device Manager.

After that worked, I did the same thing with the ISO for Build 10061. It also installed over Build 10041 without issue and ALL of the devices on the tablet are recognized and seem to be working appropriately. After this, however, I have come to one very clear conclusion:

Windows 10 on older, less powerful devices seems to be a huge problem. My Dell tablet has an Intel Atom Z2760 processor running at 1.80Ghz. It’s a bit underpowered, and Windows 10 seems to have a huge problem performing well on it.

Given that Microsoft is realistically targeting July 2015 for the RTM of Windows 10, there are many who believe – me included – that July is an unrealistic release time frame. Windows 10 isn’t ready for prime time at this point and July, even for Desktop, seems unrealistic and overly aggressive.

Are you running Windows 10 on a budget tablet? There are a number of them out there. My Dell is one. Microcenter makes a couple – the TW700 Series and the TW800 Series. HP offers the Stream 7.

All of these are running low-end Intel processors. While they may have dual or quad cores, they don’t really have a lot of punch. They also don’t have a lot of RAM. The Winbooks are a bit better as they are running Baytrail processors as opposed to Atoms in the Dell and HP, but in the end, I suspect that ALL tablets that are running Windows 8.x and eventually the DESKTOP version of Windows 10 (because that’s their upgrade path…) will have performance issues.

I’d love to hear your thoughts on this, as the WinBooks, the Dell and the HP are all GREAT offerings for a cheap way to get into a Windows tablet, but if their performance is so horrible, they may end up being used as Frisbee’s more than actual computing devices. Why don’t you meet me in the discussion area below and tell me what you think? I’d love to hear your thoughts on this, as I kinda feel as though I’m eating my own dog food on this one.

Related Posts:

Kindle Fire – on the track to become the second most-sold tablet of 2011

Years have passed since Amazon made the first step off the Internet into the real world and introduced its first ever eBook reader, the Kindle – back in November 2007. Since then, Amazon released several devices for this platform, such as the Kindle line and a Kindle DX line with larger screen. However, none of these devices have strayed away from the original model too much, in fact they all feature e-Ink displays. Flash forward to today, Amazon has just launched its first full-color, touch-screen device – Kindle Fire – to offer a great means of entertainment for those who enjoy ebooks, magazines, newspapers and media, or to purchase from Amazon hassle-free.

First and foremost let’s talk about the operating system and the user interface. Amazon’s Kindle Fire technically runs a customized version of Android 2.3 Gingerbread OS, however, it is not the user-customizable home screens you might expect on a Android-powered devices. Instead, the main interface is very simplistic and offers a virtual bookshelf that has two specific places for your content. The upper level is a sweepable list (a carousel) which shows the most recently used items such as your virtual books, magazines, videos, music, websites and apps all together.

The second place – the favorites bar – it is a user-configurable list of shortcuts of the items (app, websites, books, etc.) that you use the most – for quick access. By default, the Kindle Fire has four shortcut buttons pre-installed: the Amazon Store, Pulse (news reading application), and browser shortcuts to IMDb and Facebook. You can rearrange these shortcuts, delete them or add new items – the list grows downward as you add more items.

Along the top of your home-screen, there is a list of content shortcuts which offer a quick jump into Amazon’s store to browse and purchase new apps, movies, music, books, and magazines. If you’re looking to lock and unlock screen rotation, adjust volume, change display brightness, access Wi-Fi settings, syncing, and controlling the playback of music (if a song is currently playing), you can simply tap the gear-like icon in the upper-right corner.

Amazon’s Kindle Fire was designed to be very easy to use and to reach as many consumers as possible. Its operations are very simple and natural, however, taps sometimes don’t register and there is no progress bar to let you know that the device actually registered your action. This is quite annoying, especially when you’re typing. Hopefully, this will be fixed with future software updates. Many other functions like playing games or playback videos are fluid, but you will often encounter stutters while opening or closing certain apps while everything takes a moment to react. Not long, but long enough to notice it.

Hardware-wise, the tablet is powered by a 1 gigahertz dual-core processor and it has has 512 megabytes of RAM – quite a bit, if you ask me. The 1024 x 600 resolution display is bright and colorful, a pleasure to read and play, and the device size makes it easier to carry around. In fact, it fits in big pockets. About the features used on other tablets as a standard these days, the Kindle Fire doesn’t have a few of these. To be more accurate, there is no camera, microphone, bluetooth, 3G or GPS. So, all those who were planning to use the tablet for Skype talks, car navigation, or to take pictures and videos – consider buying some other tablet.

The good:

  • Integration with the (outstanding) Amazon ecosystem of ebooks, magazines, newspapers and media.
  • Good quality, re-purposed plastic tablet with good quality display that is bright and colorful.
  • The feel of the tablet is pretty nice and the rubber back makes it easy to grip.
  • Easy to carry around considering that it fits in big pockets.
  • Battery life runs for about seven to eight hours.

The bad:

  • No Camera, Microphone, Bluetooth or GPS.
  • Not “open” as you may expect from an Android powered tablet, neither customizable.
  • Taps sometimes don’t register so you have to re-tap.
  • The power button is on the bottom, making it easy to turn off the tablet accidentally.
  • There are often stutters while opening or closing certain apps.
  • No hardware volume controls; you have to use a software slider.
  • Only 8 GB of storage space included on the Fire and there is no SD card slot to expand that storage.

Bottom line, Amazon’s Kindle Fire is a decently designed tablet at a unbeatable price ($199) that is awesome for those who enjoy ebooks, magazines, newspapers and media, from a particular ecosystem…Amazon. However, if you’re looking to get a complete satisfying tablet experience, you should search further for a tablet which is smooth, open, and it has a build-in Camera – to video chat, take photos and film your fun moments; Microphone – to talk to your friends via Skype, ooVoo, etc.; Bluetooth – to connect your headset; GPS – to get directions and maybe HDMI – to play games or view your media on external screens.

Related Posts:

Stay in touch with Soft32

Soft32.com is a software free download website that provides:

121.218 programs and games that were downloaded 237.780.356 times by 402.775 members in our Soft32.com Community!

Get the latest software updates directly to your inbox

Find us on Facebook