Who Designs this Stuff – Microsoft Surface Pro 2 Power Supply & Pen Connector

From the WTH department comes the easiest way in the world to lose a $30 Stylus

I am probably one of the most anal retentive people I know. I keep all of my computing equipment in pristine, mint condition as I never know when I’m going to put it up on eBay or Craig’s List and sell it because something else got introduced. Recycling computer equipment is something that is getting a LOT of press right now. Special nods to the iDevice for its rapid revision cycle and Apple’s high product quality levels.

One of the things that makes this difficult, however is poor design. Case in point – Microsoft Surface RT/2 and Pro/2 devices use a magnetic charger just like most of Apple’s laptops; but there’s a subtle difference – the Surface devices use the same port to dock its stylus when the charger isn’t connected.

surface pen connector

The problem is that the magnet that holds the stylus isn’t strong enough to hold it in place. It’s easily knocked off and you might not notice that it’s fallen off and no longer there for quite a while.

Losing the stylus is a huge problem. The magnet that holds the pen in place isn’t strong enough. The port that holds it also sits against the angled side of the device at a 45 degree angle. The wall isn’t flat. The stylus is difficult to dock and often doesn’t sit right in the magnetic well. The weak bond makes the stylus fall off very easily. If you don’t hear it fall, you won’t notice it’s gone until long after you’ve lost it. Then it costs you $30USD to replace.

As I mentioned earlier, the stylus docks in the same spot as the device’s charger is placed. As the side of the device is at a 45 degree angle, and the charging port is long, stiff and exact fitting, it’s difficult to place into the port due to the size, shape and angle of the side of the device. The charger often doesn’t make full contact with the charging plate, and then… doesn’t charge the device.

It’s the 45 degree angle that prevents the charger from sitting correctly. The charger cord also doesn’t like being twisted enough to face the charging plate.

SurfacePower

What does this all mean – besides the fact that the guy that designed these features should be found and shot? It means that you’re likely going to need to buy a few extra styli or hope someone designs an affordable or reasonably priced, 3rd party keyboard that includes a built in stylus that’s either tethered to it, sits in a silo or both. Unfortunately, Surface 2/Pro uses the same stylus and AC adapter, so no one addressed this design flaw in the new hardware release.

If you’re considering a Surface 2/Pro, you’ll need to be aware of this issue. There has to be a better way of keeping track of these styli without buying a pencil cup full of them for if and when you lose them. There should also be a better way of charging and powering the device. There are other design issues with the AC adapter (charging indicator location) that I also really haven’t touched on that should be resolved. Again… who designed this and/or approved the designs?

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  • Totally agree with what you said. Terrible design. Built-in obsolescence and non-replacability on these accessories, exacerbated by impractical connection points. And now I am looking for replacements and there are only a few overpriced pens and chargers (which have deliberately short flimsy wires and connection points). Microsoft deliberately under-produced the accessories, and if you go to the Microsoft site – No Surface Pro 2 Pens available, just as they roll out their new Surface Pro 3 (with a pen that isn’t compatible to the Pro 2). Moneygrabbing A$$holes.

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