Why Verizon makes life so difficult is beyond me…
About 12 years ago, I wrote a couple of reviews for pocketnow related to very early PocketPC phones – the Samsung i700 and the hands free kit that went with it. The i700 itself was about $500 – $600 depending on the length of the contract that your got with the phone. The hands free kit (read: car it), which in today’s much more advanced Bluetooth enabled world would be handled by your car radio and some kind of universal mounting kit, made it safe and easy to make and place calls on the go. It was $200. (I paid a combined total of $700, which translates to $987 in today’s dollars when you factor in inflation.)
The point in heading down memory lane is that back in the day, when anyone at Verizon Wireless saw a PocketPC phone coming, the store associates ran the other way. None of them understood it, and knew that their company made working with the devices very difficult.
Unfortunately, that hasn’t changed much…
If you remember, I spent a great deal of time with the HTC One (M8) about two years ago. Thankfully, I was able to keep the M8 on an “extended loan;” and I’ve been covering Android using this device ever since. If you’re interested, you can see the unboxing video I did of the device, here.
The M8 came with Kit Kat (Android 4.4.2). It got an upgrade to Lollipop (Android 5.0 and Android 5.0.1) in 2015. The upgrade for Marshmallow (Android 6.0) for the M8 was announced in late 2015. It was actually expected in December 2015, but was (obviously) delayed. The device finally got its upgrade on 2016-03-07; and in order for me to get it on this device, I had to jump through some pretty big and complicated hoops.
In the process, I learned some very interesting things about Verizon. I’ll get to all of them as I run through this; but suffice it to say… I’m very glad they are no longer my carrier of choice. If I had to do crap like this for every smartphone OS update, I’d probably dump them all over again.
Anyway, here’s what I learned:
- There’s no direct download for the upgrade
The upgrade for Marshmallow for this phone is OTA (over the air) only. You used to be able to download device updates to a PC and then flip a couple of settings on the phone, connect it to your PC via USB cable and then push the device to the phone. Not so much anymore…
- You MUST have an Active SIM
The HTC One (M8), unlike many traditional Verizon Wireless devices, actually has a SIM card. However, that SIM card is tied to one number and one number ONLY (it can’t be recycled like AT&T or T-Mobile SIM’s can after 3-6 months of inactivity), and its tied to ONE specific device. Period.Over and above that, I found that if you want any kind of device update from VzW, you have to have an active SIM card, which means that you have to have an active account, with that device on that account; or have to have had an active account, and a SIM card that is still able to communicate with VzW Towers as a “valid” SIM card.If your SIM card/ device has been out of service for more than 3 months, you’re kinda hosed. An active Wi-Fi connection and internet access is not enough to pull down the upgrade to the device.
Given these restrictions, the only way I was able to upgrade my M8 to Android 6.0 Marshmallow is to try to activate the device.
Long story short, I opened and closed a VzW account for that phone over a 24 hour period. After getting the SIM recognized by the local Verizon towers, the upgrade and its associated pre-requisites were quickly installed on my M8.
Please note that I had three updates waiting for me after my device was back on the VzW network. One of them was an Android 5.01 related update. It should have been installed months ago and didn’t due to my SIM card going inactive.
I’ll have a write up on Android 6.0 Marshmallow next month. At this point, I’m still playing with the device, trying to figure out the ins and outs of the update (and I’m also still arguing with Verizon about getting the $84 bill vacated for less than 24 hours of active service without ANY data, TXT or voice call usage).