Really..!? Surface Book users are still dealing with driver issues??
I’ve been testing Windows for Microsoft since Windows 95 – that goes back to 1995, so more than 20 years – and if there’s one thing I know for certain, it’s that Microsoft Windows has ALWAYS had issues with power management. It doesn’t matter if its sleep, hibernation, or simply creating profiles to manage power use… battery life management on any kind of portable computer has been a freakin’ train wreck for Microsoft since someone put Windows on a laptop for the first time.
…and 20 years later, things haven’t changed much.
Based on what I learned late last night, Microsoft is STILL having driver and power related issues on its new Surface Book convertible notebook/ tablet.
Now, between us, if this was just any Windows laptop, I wouldn’t be so surprised or very concerned, for that matter; but Surface Book is a PREMIUM computing product, with some configurations costing well over $4000 USD after tax (when configured with Surface Dock, Microsoft Complete Accident Protection for Surface Book, Microsoft Arc Touch Mouse Surface Edition and Surface Ethernet Adapter). Configurations of Surface Book start at $1499 USD. And that, kids is really the bottom line – this common problem that goes back well over 20 years, is happening with a $4000, Microsoft branded laptop.
You may recall my rant, published the other day, about Microsoft purchasing LinkedIn. I had a reader comment to me that I really must be upset with Microsoft as I spent at least two paragraphs ranting about Surface Pro and Surface Book in THAT article.
Yeah… I think you can say that I am…
Allow me to be blunt here, folks – I’m very bearish on Microsoft over the Surface Pro 3/ Pro 4 and Surface Book for my issues and concerns around OneNote. The bottom line there is a video driver issue. So it’s clear to me, that Microsoft is having a very serious driver development issue that it just can’t see to get around. When I said earlier that this problem goes back to the days of Windows 95 and the first laptops running Windows 95 and Windows 98, I wasn’t kidding. In nearly 21 years of covering Windows and mobile computing, I have never had Microsoft power management features work as designed on all of the hardware I’ve used it on. And nearly every time there’s a problem with Windows, it nearly is always related to some sort of driver conflict (and then nearly always a battery or power management related driver).
I don’t know if this is because Windows runs on just about any and every type of computer hardware in the world (heck, even a Mac can run Windows and do it WELL), meaning that the hardware options are just too diverse to manage, or if it’s because the developers that write this stuff don’t know what they’re doing (the INDIVIDUAL drivers don’t work right) or if it’s just a matter of too many developers writing code that just can’t work and play well with others.
I don’t know; but when entry level buy in for a Surface Book is well over $1500 after taxes, shipping and any necessary/ wanted accessories and warranty, this level of performance is completely unacceptable. At this point, Microsoft doesn’t necessarily have a fix or resolution yet for any of these power/ hibernation/ sleep problems.
Reddit users are having field day with this. Many of them are using traditional support channels to try to address the problem with varying levels of success, but never final resolution. When they finally get fed up and try to return the device to Microsoft, most are being met with the, “Microsoft doesn’t accept any returns after 30 days,” excuse… which is sending some users through the roof.
However, Microsoft is standing firm on its 30 day return policy. If you’ve had it for more than 30 days, it’s yours. Period.
As of two weeks ago (as of this writing), the Sleep of Death issue is still plaguing the Surface Book and many Surface Pro 4’s. How and when Microsoft will resolve this issue is anyone’s guess, however. They haven’t been able to resolve this issue, EVER.
The only work around that I know for it is to NOT use any sleep or hibernation features. While this will require you to shut down the night before and restart your Surface Book cold every morning (or every time you want or need to use it). There are to my knowledge, no known whole or even partial resolutions for this issue, regardless of hardware.
If you sleep your machine and then try to wake it from sleep hours later, be prepared to be forced to pull all power cables/ batteries from it so that it fully shuts down. If you failed to save any work prior to finding your computer in this condition, you’ll lose any unsaved work. Unfortunately, the only thing that I, or anyone, for that matter, knows to do to resolve this particular condition is to power the device completely off and to do a cold restart.
Do you own or use a Surface Book or Surface Pro 4 that is experiencing the Sleep of Death? Do you use any other Windows powered computer that bumps into the problem? Have you found any way to resolve the problem? Have you tried to return your Surface Book to Microsoft after owning it for more than 30 days only to be told that you can’t?
If any of these things have happened to you, I’d love to hear from you. You can either meet me in the Discussion area below or send me email to chris (at) oneitechgear (dot) org.