I’m a T-Mobile USA customer living and working in Chicago, IL. Earlier this week, Gigaom’s Kevin Fitchard reported on a seemingly nationwide, T-Mobile outage. While no official statement has come out from the number four US-based carrier, both he and I seem to think that the brief service interruptions are due to the company’s network refarming and upgrades. T-Mobile is in the process of moving its HSPA+ service from 1700mHz AWS to 1900mHz UMTS. Kevin put it very well, “…You can’t move that much hardware around without experiencing some problems…”
Kevin is right.
This morning I’m beside myself and I’ve got issues with my iPhone that can’t get resolved because I can’t get a 3G/4G signal through my T-Mobile Sonic 4G Mobile Hot Spot. All I’ve got is EDGE (2G).
This is a problem for me, because I’m running iOS 6.0 Beta 2 on my iPhone 4S, and its misbehaving. Specifically, regardless of whether or not you have songs stored on your iPhone, Music appears to want to play songs from iCloud. Unfortunately, it seems to have issues playing any audio through iCloud. Having a decent connection helps, but currently, in Beta 2, just because you’ve got a decent 3G/HSPA+/LTE signal, doesn’t mean the song will play. It may… or it may not. Currently, having the content on your iOS 6 powered iDevice just seems to confuse it. It may not play the local content either.
I was able to determine that if you turn on Airplane mode (so all wireless radios – Wi-Fi, Bluetooth, cellular – are turned off), local content can play without any issues…but who wants to go the whole time you’re listening to music with your cellular radio/phone turned off?
At times, I can coax the phone into playing content with the cell radio on by turning it on and off a few times and trying to play music. Today, that’s not working. The recommended troubleshooting step to correct a misbehaving iDevice is to restore it from a backup and letting all of your content sync back over.
Did I mention that Apple requires an internet connection in order to make that happen..?? Yeah… iTunes requires an internet connection to repeatedly verify that the file you’re using to restore your iDevice with, is an actual, verifiable (literally…) Apple sanctioned and certified iDevice ROM. Verification of the image takes place EACH and EVERY time you restore your iDevice.
Which Cupertino-based Braniac thought THAT one up?
What happens when you don’t have internet access?? Well… THAT’S easy. You don’t get to restore your iDevice, and it stays screwed up until you GET internet access.
That’s just awesome.
So without a reliable 3G/4G HSPA+ signal through my Sonic 4G Hotspot, I’m outta luck until I can get home LATE tonight. Unfortunately for me, I’ve got a lot of desk work today, and will be without my music unless and until I get a reliable cell/data service signal, which again… is just awesome.
However, I really think it’s amazing how tightly Apple has integrated its online services, specifically iCloud, into all of its products. It’s also amazing how those products don’t function as designed when a critical piece of infrastructure malfunctions.
I’m kinda stuck until T-Mobile’s network and my 4G hotspot decide to behave, or I buckle and turn on Airplane mode and turn my iPhone into an iPod Touch.
I’m certain the programmatic issues will get resolved in future betas of iOS 6, but right now, it’s really stinking up the joint…