A lot of cool stuff came out of Google I/O last week. Let’s take a quick look at some of them in this sweet two-part series.

Google I/O is Google’s big annual developer bash. Like Microsoft Build and Apple’s WWDC, Google I/O is designed to showcase Google’s latest goodies and achievements. The idea is to attract new developers to use the new features and functionality that will in turn attract more consumer and enterprise customers to the Google side of the mobile world.

This year, Google rolled out a number of new developments in both the desktop and mobile platform spaces. Over the next couple of days, I’m going to highlight some interesting developments from both areas and try to show you where you might find value for yourself. Today, we’re going to concentrate on the desktop.

Desktop Developments

Quick Actions in Gmail
When you get an actionable email message from someone, don’t be surprised when you can act on the item from right within Gmail. Google is rolling out Quick Action buttons that show up next to actionable items. For example, you’ll be able to RSVP for events from within the invite. Flight information will also be a featured action. Its Google’s intention to solicit their developer partners for ideas on additional buttons.

Gmail Payments
Send money via email, just like PayPal, only its Google Wallet. If you have a Google Wallet account, you can send money to anyone else with an email address. They don’t have to have Gmail, but will have to have a Wallet account.

This is nearly the EXACT same model as PayPal, which BTW, does pretty well. Like their other “me too” app Google+, which competes directly with Facebook, I expect this to have the same amount of success. People may give it a shot to see how well it does or doesn’t work, but then will either revert back to their PayPal account or simply abandon it entirely. Google’s been trying to get into the payments game for a while now with NFC and Google Wallet, It hasn’t had a lot of luck, and I don’t see Gmail Payments providing them with any kind of competitive advantage over the very well established and widely accepted PayPal.

Voice-Powered Desktop Search
This new development is meant to compete directly with Apple’s Siri. It’s been rumored that Apple would be bringing Siri to the desktop in Mountain Lion, but that update never materialized. While many Apple users are still looking for it, Google beat them to the punch with the introduction of conversational, voice powered desktop search. I would expect to see this as part of most Chromebooks as well as an extension available via Google’s Chrome browser.

Google Now Cards – Cool Reminders
This is another feature that catches up to Apple Reminders. Supporting both time and date, Google added geo-fencing to Now’s reminders. You can get a reminder to trigger in Google Now when you arrive or leave a specific geographic location.

Geo-fencing has been a bit of an issue for Apple, and the feature doesn’t work as intended. At least I’ve never been able to have it work correctly. Hopefully Google’s vast experience with Maps will help it better trigger these events and its performance will be much better than Apple Reminders’; cuz it kinda sucks…

Streaming Music Service – All Access
This is yet another area where Google beat Apple to the punch. Apple’s iRadio has been rumored to be in the works for a few years now. Unfortunately, the much anticipated and much sought after service has not materialized behind Apple’s Walled Garden of content and services.

I’m not sure how Google pulled it off, but they got to the party first with All Access. For about $10 bucks a month, you can stream “millions” of songs out of the Google Play Store or your own Google Music library. Available in the US now (and other countries in the coming months), users get a 30 day free trial with the service billed automatically after that. If you signup before 30-Jul-2013, you get the service for $8 bucks.

If you plan to use the service and don’t have a fat data plan, you better make a trip over to your cell carrier of choice and make sure you’ve got the bandwidth to support the service. Usually those people who use other streaming services like Pandora or Rdio find that once they start, they can’t stop. This is a huge win for Google as the new service works on the desktop as well as your mobile device. Hopefully, as details of the fine print come to light, we’ll find that it’s worth the cost.

Come back next time, as we’ll dive into some cool mobile developments that came out of Google I/O. It may be that the best is yet to come!

Google I/O – The Cool Stuff: Part 2

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iOS 7 is going to need revolutionary instead of Apple’s standard evolutionary changes. This is what I think they need to be for iOS to be innovative again

Introduction

When the iPhone was introduced in 2007, it brought PDA/PIM data together with your cell phone, your music and videos, and made everything work, and work well. Since its introduction a few years later, Android has matured, and matured well. Windows Phone has been reinvented and revisioned and now the iPhone isn’t the only player on the block that knows how to do convergence and content consumption.

The iPhone turns six soon and it’s still got the same interface and launcher introduced with. It’s time for an interface refresh. So, here are my suggestions for the upcoming release of iOS 7.

Redesigned Launcher

Currently, iOS users can put app shortcuts on any number of home pages.  Users can also organize icons and create folders to hold application icons by placing one icon on top of another. The interface has remained largely unchanged over the past 6 years.

A launcher is nothing more than a way to sort, manage and launch applications. The launcher in iOS is used on all iDevices, and its clearly in need of some improvement, update or change.  Android allows users to install a number of different 3^rd party launchers; and while I’m certain that Apple isn’t going to allow users to install a custom launcher, a lot of ideas can be gleaned from apps of this type from other OS’.

Have at it Apple. Wow us and give us something modern and new.  However, choice is important. It would be nice if in giving us a new UI, Apple would allow users to revert to the current UI as well.

Changes to the Notification Tray

This is one of the most valuable features in Android, and it’s been there for quite a while.  While the iOS notification tray is nice, it could, and should, do a whole lot more.  Shortcuts to specific device functions – like turning radios on and off, or pairing with specific devices – would be very valuable.

I’d like to be able to include info from other apps, like recent phone calls or place shortcuts to favorite numbers there so I can call them quickly. I’d also like to be able to customize this a bit, so please, give me more than can fit so I can put my own personal spin on things, or change things as my needs change.

Settings Redesign

A general reorg of settings would be helpful and seen as a big improvement. Some of the options in this area  are quite buried.

One of my biggest complaints with iOS 5 was that it was really difficult to get to the settings switch to turn Bluetooth on and off. You had to go into Settings, get to General, Wireless and then Bluetooth before you could get to the switch.  iOS6 changed that a bit, by bringing both Wi-Fi and Bluetooth settings up to the top of the Settings menu.  However, you still have to dive in to each category to get to the on/off switch and any other options, like pairing with a specific device.

I’d really like to see a complete tear down and rebuild here. The way Apple has all of its underpinnings and options setup and configured is long in the tooth.  I know I’m likely not to get what I want here, but it would be nice to see some work on organization and logical groupings. It isn’t always clear what is and isn’t stuffed into Settings and what might be tweaked in the actual app.

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I can understand being confused by these new plans, but public figures, like an Attorney General, need to be informed before they make this kind of mistake.

Working and living without a smartphone in the United States is becoming harder and harder.  Nearly everyone that I know has one, and they are a huge convenience for getting in touch with someone.  The biggest problem, however, is usually the costs involved.

Unlocked phones can be very expensive, and even though many carriers offer subsidized prices for smartphones.  What isn’t very well known, however, is that even though you end up paying a little now, you end up covering not only the price of the device, you end up paying a higher price for the service plan over the life of your 2 year contract.

T-Mobile’s new “uncarrier plans” attempt to address this inequity.  You can either bring your own compatible device to the party, or you can purchase one from T-Mo.  If you purchase one from T-Mobile, they’re going to charge you full price for the device.  You make a down payment at the initiation of the contract and then pay it off in monthly installments or in dedicated payments, your choice.  However, once the phone is paid off, your overall monthly bill with T-Mobile’s Uncarrier Plans drops.  After the phone is paid off, you stop paying for it.

There’s been a lot of hubbub in the news lately about T-Mobile’s new plans. They buck the system and unfortunately many people are so used to the subsidy model of purchasing a smartphone they don’t understand how these new plans are structured.

Case in point, after reading a press release from the Washington State Attorney General, I hung my head and nearly cried.  The guy just doesn’t get it.

When you buy a phone for service at T-Mo, you buy the phone. Period. You can buy the device out right or pay for it over time. If you cancel your service, you don’t get to return the phone. You have to pay it off. T-Mo won’t allow you to “return” the device.  This seems like standard practice to me. You buy something, you have to pay for it.

The WA AG accused T-Mobile of deceptive practices and filed an injunction against them, stating the following:

“After an investigation of the company’s practices, the Attorney General’s Office learned that the company failed to adequately disclose that customers who purchase a phone using the 24-month payment plan must carry a wireless service agreement with T-Mobile for the entire 24 months— or pay the full balance owed on phone if they cancel earlier.”

Here’s the kicker –

“Consumers who cancel their wireless service face an unanticipated balloon payment for the phone equipment – in some cases higher than termination fees for other wireless carriers depending on how early they cancel. Instead of a “two-year sentence” for wireless service, consumers face a different two-year “sentence” to avoid a lump-sum balloon payment for the phone.”

Right. Hello!  You still have to pay for the phone you bought. It’s not a subsidized phone. The phone was purchased at full retail price and got you reduced SERVICE pricing.

It’s clear that the WA AG just doesn’t understand how this “new” pricing plan works, and T-Mobile did the wise thing and just signed whatever the AG put in front of them to make the issue go away. Otherwise, the AG would have been totally embarrassed.

I’m embarrassed; and I wasn’t even involved!

T-Mobile later released a response –

“As America’s Un-carrier, our goal is to increase transparency with our customers, unleashing them from restrictive long-term service contracts – this kind of simple, straight forward approach is core to the new company we are building,” T-Mobile said in a statement. “While we believe our advertising was truthful and appropriate, we voluntarily agreed to this arrangement with the Washington AG in this spirit.”

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I’m still actively using my Windows 8 Based Dell Tablet; but I have a couple of updates. Let’s talk Microsoft OneNote.

I work in corporate America, as a software quality professional.  I do that in the healthcare arena as well, and as such, I often find myself either on the phone in conference calls or going from meeting to meeting every day.  My work day starts between 7:00-7:30am and usually ends between 5:00-5:30pm.  I am often in demand for a couple of reasons:

1. I’ve got over 21 years of experience in quality assurance and am an SDLC expert
2. I’ve got over 17 years of experience as a technology journalist, and I’m often sought out by people at the office – both formally and informally – to address technology issues.

Yep. I get everything from, “Chris can you help us define the right mobile testing strategy for this project?” to, “Chris, my daughter can’t get her iPad to download this content.”

If I’m not at my desk, I’m out and about; and being a contractor, I don’t have a cubicle to myself.  I’m located in a contractor’s bullpen with 32″ of shelf space – just enough room for my desk phone, laptop, monitor, keyboard, mouse and coffee cup – to call my own.  As such, having my Dell Latitude 10 ST2 here at the office is very beneficial, and actually pretty cool.

Microsoft OneNote is a really great note taking application. Inking aside for just a moment, its organizational features allow me to take and organize notes for any number of different project meetings. If notes are typed, or if hand written notes are run through the app’s included OCR engine, notes can be cataloged and searched quickly and easily.

From a digital inking perspective, the device just shines.  As a digital notepad, I can use the device’s TabletPC features and Wacom stylus make taking handwritten notes easy. Even without transcoding all of the digital ink into text, it’s still easy to organize and find meeting notes from a specific meeting and date thanks to OneNote’s cataloging system.

I’ve used TabletPC’s at two different companies between 2007 and 2010.  I really liked the experience and found it to be the type of computing experience that worked the best for me. I’ve been trying to replicate that with my iPad, but the technology in it just didn’t cut it, despite the type of note taking app or stylus I used. While Windows 8 isn’t my favorite OS, mostly due to ModernUI, I’ll gladly use it as long as I can keep the Latitude 10 ST2′s slim form factor and easily portability. This is likely one tool that I will continue to use for years to come, if only for this purpose. I’ve gone green when it comes to meeting notes. No more pads of paper for me…

I was recently made aware of some updates that became available for the device.  Dell is actually pretty good at improving current generation products; and the Latitude 10 ST2 recently got a BIOS update as well as driver and support program updates during mid to late April 2013. I spent a good deal of time downloading the files and planned on spending a small amount of time refreshing the BIOS and those drivers I mentioned.  I’m hopeful that the updates make a bit of a difference performance wise.

As you may recall from the review, while the tablet has 1.8Ghz Atom z2760 processor, the device doesn’t have a lot of punch.  The Atom z2760 processor may be “fast,” but it doesn’t have a lot of horse power.

One of the drivers that got updated was the tablet’s graphics driver. This is important, as the original Windows Experience Index score for the device is 3.3, with the devices Gaming Graphics determining the overall score.  There was a change after the updates were applied.

The overall Windows Experience Index Score went down from 3.3 to 3.2.

Prior to the new graphics drivers being installed, the Desktop Graphics score was 3.8 and the Gaming Graphics score was 3.3.  After the graphics driver update, both dropped to 3.2.  I’m not encouraged…

I will need to do more testing, and there may yet be another driver update. Hopefully, the combination of BIOS and driver updates will produce a smoother experience. However, I’m not holding my breath.

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It’s not a good idea.  Well, it *COULD* be, if Microsoft did it right, but they’re not going to…

Earlier this week, the Wall Street Journal announced that Microsoft is planning to spin up production of a 7″ Windows based, Surface branded tablet later this year.  The tablet is intended to compete with Apple’s iPad mini and the Google Nexus 7. The question one has to ask is whether this is an RT or x86 compatible device.

I think the RT model could work for a 7″ device if the price and margins were right.  Windows RT doesn’t completely suck as an OS or even as an interface. Its usable; though not very popular.  The problem is the ecosystem is extremely immature and there’s little to no native software.  Microsoft could solve part of that if it allowed Windows Phone 8 apps to run on Windows RT, but this isn’t currently the case.

Intel’s Clover Trail processor can provide a decent x86 option in powering a 7″ MS Surface tablet providing power and battery life at a reasonable price point, but I don’t see Microsoft using the x86 platform and Windows 8 on a 7″ device.  We’ve proven over and over again that full blown Windows on a smaller device (phone or tablet) is not what we want (part of that was due to lack of horse power in that form factor, the other that the apps weren’t designed to run on the smaller screens). People would still try to run Photoshop, or similar desktop app, on their 7″ tablet in this scenario, and it would definitely [still] suck.

I think this is not so much a “can we” but perhaps more of a “[what] should we [do]” situation. IF MS has a plan, now would be the time to publish that, make it known, and then move towards it with expediency.  They don’t have much time left.  The PC market appears to actively be in free fall. Without a clear plan that all of their partners and customers can see and support, I don’t see Microsoft being relevant for much longer.

Believe me when I say I am NO fan of ModernUI.  Windows RT/8′s ModernUI is  the most un-Windows version of Windows in the [modern] history of Windows.  It’s a complete unWindowing of Windows; and Microsoft should not use the Windows name with RT at all. It’s a huge marketing mistake that many industry pundits will attest to.

While neither you or I may like ModernUI, Microsoft could make it work, if it did a little bit of work and enhanced the ecosystem or changed their marketing, or did almost anything to right the ship. Currently, there are no signs that any of this is happening.  As such, introducing a 7″ tablet into the mix is going to do nothing for Microsoft except create an unprofitable cost center.

I think the thing that bothers me the most about this entire situation is, again, that pundits everywhere are panning Windows RT, Windows 8 and ModernUI.  Consumers are looking at alternatives, including tablets, Linux, and Macs. PC sales, regardless of operating system, are in free fall.  Windows 7 adoption is either steady or flat; and Windows 8 adoption is far below that of Vista. For Microsoft, none of this is good.

What other information does Microsoft need before it takes appropriate action?  It kind of makes you wonder if Ballmer, or anyone at Microsoft, is paying attention, or cares.  If I were a shareholder. I’d file  a formal complaint with the SEC at this point, if for NO other reason than to get Microsoft’s attention. It may not do anything in the long run, but it WOULD get press, and would likely require some sort of formal, public response.

Microsoft needs to take these issues seriously; and though they MAY be internally, from an external perspective, they are asleep at the wheel. Unfortunately, there are a couple icebergs in their direct path.  The 7″ tablet with their current marketing plans – price points, margins, etc. – operating systems and UI’s are NOT going to provide a competitive solution and are not the right choices.

Microsoft needs to act.  Based on this news, they are just throwing good money after bad. Why would MS offer an RT tablet, simple – because it offers choice.  Windows  RT doesn’t work if its comparatively priced with the iPad.  An RT tablet needs to be priced between $149 and $199 to work. Microsoft needs to find a way to get there, or they need to get out of the tablet market. They won’t do that at $399 to $599.  They have to make it crazy cheap or it will never take off.

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Billed as a full Windows 8 Pro tablet and Microsoft Surface Pro competitor, is the Dell Latitude 10-ST2 the device for you?

Introduction

Tablet computing is IT right now. Apple has their iPad and iPad mini. Samsung has the Android powered Galaxy Tab and Galaxy Note; and Microsoft has Surface RT and Surface Pro. Dell also has a Windows 8 Pro tablet – The Dell Latitude 10-ST2. How does it measure up to the expected tablet experience? Is it a good alternative to either the 64GB or 128GB Microsoft Surface Pro tablet? Let’s take a look and find out?

Device and Hardware

The Dell Latitude 10-ST2 tablet is all black and covered on 5 sides with a slightly rubberized backing. The front is Gorilla Glass. It has a 10.2 inch diagonal screen pushing a 1366×768 resolution that defaults to landscape orientation. Its basic hardware specs can be found in the table below. After all is said and done, the device had a Windows Experience Index value of 3.3, attributed to its gaming and 3D business graphics.

While the Atom processor has a high enough speed at 1.8GHz, it doesn’t have a lot of horse power. In fact, it’s pretty anemic. The system is optimized for a few specific apps – Microsoft Office being one of them – but don’t expect it to power through anything else though. The weak processor performance even seems to affect network traffic, disk I/O and display performance as well, though obviously system interaction between dedicated subcomponents will also factor in.

It was especially noticeable when trying to download content from Microsoft TechNet. I was a bit disappointed with it all.

Continue reading…

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Apple needs to do a LOT to fix the problems it has with every public bugs.

Apple is definitely in a period of transition both from a stock price perspective and from a leadership perspective.  They also seem to be wobbling a bit when it comes to strategic direction for its mobile OS.  When you move from a high quality to rapid release methodology and then do an about face, you can count on a number of different problems cropping up.  Apple definitely has its work cut out for itself as it tries to refocus its release philosophy back towards the, “it just works” point of view.

With the exit of Scott Forstall, Apple is moving away from what appears to be the industry popular rapid release oriented Agile/Scrum development methodology that focuses more on the introduction of features and functionality rather than quality of code and delivery.  With Leopard, Apple had 11 point releases. With Snow Leopard, Apple delivered 8 updates. With Lion, there were 5 releases.  It’s clear.  Apple is ratcheting down the number of releases and is focusing more on quality rather than quantity.

Given its direction with its desktop OS, I have to wonder what the heck is going on with its mobile OS. Things don’t seem to be righting themselves there. There have been six (6), seven counting the iPhone 4S only 6.1.1 release, releases of iOS 6 since its release in mid-September of 2012. That’s an average of just over 1 release per month.

If you ask me, that’s excessive; and it CLEARLY indicates that Apple’s methodology changes haven’t trickled down to the mobile OS team yet. Development methodologies like Agile/Scrum concentrate more on the release of new features rather than quality of delivery. When problems are encountered or identified, you release a new version and roll the code base forward. There’s little to no time to do any regression testing (testing to insure previously squashed bugs stay squashed). This is the major reason why the lock screen bug that was “resolved” in iOS 6.1.3 reappeared.  It’s also the major reason why it was recently discovered that 6.1.3 didn’t completely resolve the issue.

According to Apple Insider additional methods of bypassing the iOS lock screen have been discovered in iOS 6.1.3, even though this release was designed and engineered to specifically lock the lock screen down.

The lock screen bugs, both this new one and the previous one are not easy to reproduce. You really have to be one demented and dedicated tester, and understand the device, its OS and applet behavior in order to successfully reproduce the exploits.  However, it speaks to a much larger problem – one of development methodology.

This isn’t so much a coding issue as it is a leadership issue.  Apple coders and testers must be allowed to spend the time necessary to come up with these kinds of use cases and scenarios so that proper test requirements can be documented and then tests created and executed.  The key word there is “time.”  Unfortunately, it’s the one thing that Apple doesn’t have an abundance of.

Apple needs to squash bugs, and squash them quickly.  Most importantly, it needs to make sure that the bugs they say they’ve squashed, stay squashed. Finding a way around the released fix one day after its release doesn’t lend confidence that Apple is doing the due diligence to resolve and robustly test the code they’re releasing.  It’s even worse when it seems as though everybody else but “you” knows what to do to get around your code.  Apple needs to change how it develops, tests and more importantly, plans its releases.  If I were Apple’s QA director, I’d be worried for my job at this point.  I’d also march myself into Eddie Cue’s office by the end of the week with a solid plan on how testing is going to insure buggy software doesn’t get released.  This is getting ridiculous, and isn’t going to help Apple’s stock (AAPL) price, either. It’s down 35.5% since its 52 week high six months ago.

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The DMCA

There’s a lot of hub-bub around the whole unlocked phone issue and the DMCA in the States. I’ve broken it down for you here.

There’s a lot of confusion around unlocked phones right now. Recently, the Library of Congress Librarian, who has jurisdiction over expectations in the DMCA removed an exemption related to removing a carrier lock on a cell phone; but I’m getting ahead of myself.

Here are a few important factoids around the Digital Millennium Copyright Act, or DMCA.

• Put into effect 12-Oct-1998
• Portions adopted by the EU in the Electronic Commerce Directive 2000. The Copyright Directive 2001 implemented the 1996 WIPO Copyright Treaty in the EU.
• Amends Title 17 Copyright Laws in the States and criminalizes the circumvention of DRM protecting copyrighted works.
• It also criminalizes the act of circumventing of DRM or other controls regardless of  whether or not copyright is actually infringed.
• Heightens the penalties for copyright infringement on the Internet[citation needed].

When you think of the DMCA, think MP3′s and digital music. That’s what legislators had in their heads when they wrote the law. The whole Napster fiasco had the RIAA spitting nails and they were a powerful enough lobby to get Congress to pull together modifications to copyright law that addressed pirating digital music Well, that and software, which is where the whole locked phone thing comes into play.

Previously in 2006 and again in 2010, the Librarian of Congress exempted the circumvention of methods around removing the carrier lock in a cell phone’s firmware.  This lock is nothing more than software preventing the use of that phone on a competing wireless network.  As of 27-Jan-2013, it is now illegal to unlock any cellphone purchased after that date without the expressed permission of the device manufacturer, the wireless carrier, or both.

Jailbreaking a device, or removing the lock preventing sandboxing of applications is still permitted.  So, you don’t have to worry about your rooted Android phone/tablet or jailbroken iDevice violating the law. You can still do that for now.

Come back next time and I’ll dive into some of the details around what you can and cannot do, and what many – myself included – recommend you do.

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