It’s pretty telling when the creator of Windows can’t get the latest version to install on a Windows compatible PC…
I’ve seen a couple of posts on this so far today; and I’m sorry to say, I fell for it… The New Yorker is the first article I saw, and not only was it was my WFT of the day, but I fell, hook line and sinker. It took me a bit to figure this out; but it did provide me with a chuckle or two in the interim.
The story goes that Satya Nadella’s first day as CEO looks like it went well. Bill Gates’ first day, and Nadella’s second, however wasn’t as positive. According to the article, the Microsoft founder spent the entire day trying to install Windows 8.1 on his Windows compatible PC. When he couldn’t get passed a specific point, due to a recurring error, he contacted Nadella. The two of them spent the rest of the afternoon banging their heads against a brick wall.
The article described the situation as tense. Both Nadella and Gates tried to weather the moment where a hardware error message prevented Gates’ PC from continuing with the install and would need to restart. Apparently, some of the language coming out of the executive suite hadn’t been heard for a while. So what did Bill do..?
He did what nearly every frustrated consumer has done – he dumped Windows 8.1 and installed Windows 7 instead.
This is where I got hooked, because, how many technically savvy people do YOU know that bumped into something as frustrating as this with Windows. I know I can raise my hand. Its actually the story of my life. I can’t tell you how many times I’ve been there.
All I can say is, “welcome to our hell.”
That may come off a little harsher than I really intend it to, but anybody who’s built or rebuilt a Windows box after a malware infection or after some kind of hardware/software snafu knows what I’m talking about. Going back to factory fresh isn’t always the easiest thing in the world with Windows.
In this situation, and in all seriousness, I think the humor here can be put to good use. Putting the public’s dislike for MetroUI/ModernUI aside for a moment, I think one of the first things that Gates should likely advise Nadella on is getting a handle on the hot mess that Windows has turned into. If the company’s co-founder and former chief software architect really did have problems installing the latest version of the OS on his Windows compatible computer, then there’s certainly something wrong. When this happens to other technically savvy people, its just as frustrating as if it really did happen to Gates.
As a technology writer and product reviewer, I install software on computers all the time, every day, out loud. I regularly have to blow a box and reinstall everything on it. With both Mac OS and Linux, I haven’t had many problems with this. Both of those are pretty easy to rebuild (and the reinstallation of end user apps is really very easy thanks to system utilities like Apple’s Time Machine on OS X). However, both of those are built on a Unix backbone; and that may have something to do with it. With Windows, this has historically been much more difficult.
Troubleshooting Windows PC problems has been more difficult as well. Usually, when you bump into driver conflicts, a BSoD or some kind of Registry error or corruption, its better just to pack it in, nuke the drive and reinstall Windows from scratch. While it doesn’t address the root cause of the problem – which drivers conflicted, where and how you got a malware infection, or what corrupted your Registry – it does get you back to operational mode faster. It’s also a lot less frustrating.
Having a restore DVD or some kind of drive image that has your entire, or most of, your needed setup and configuration and software, is a big help. This is one of the things I like about Apple’s OS X and Microsoft’s Windows 8.x. You can take a Windows 8.x box back to factory fresh from within the defective PC…but with Windows, that version of the OS has to already be on the computer; and the recovery partition already been created. Windows 8 is the first version of Windows to create a recovery partition during installation.
Windows 9 (or whatever the successor to Windows 8 is officially called), currently code named Threshold is due for release in the Spring of 2015. While the recovery partition is an important part of Windows, there’s a lot more that Microsoft could do from an engineering perspective to make the OS easier for both consumer and enterprise users to manage. Getting rid of the Registry would be a start…
What does Microsoft need to do to improve Windows? What do you think Bill Gates can do to advise Satya Nadella? I’d really like to hear what you have to say in the discussion, below.