Major US carriers agree to unlocking principles. Story at 11pm…
I’ve been following this particular story for the past few weeks or so. Quite honestly, this particular issue is near and dear to my heart as I cut my journalistic teeth on mobility – all forms of mobile computing to be precise – and its probably the one computing issue I really know the most about. Today’s development is significant, as it brings the US closer to parity with other countries in the world when it comes to interoperability (but the true form of that is a whole other ball of wax for a later date…)
Anywho… the four major wireless carriers in the US – AT&T, Verizon, Sprint and T-Mobile, as well as fellow CTIA member US Cellular, have all agreed to the following:
1. To post their device unlocking policies on their websites
2. To notify customers once their devices are eligible for unlocking
3. To unlock mobile devices for customers after their service contract has expired
4. To unlock prepaid mobile devices no later than 1 year after their initial activation
5. To respond to unlock requests within 2 business days
6. Military customers who become deployed can have their devices immediately unlocked upon providing the appropriate deployment paperwork
According to former NFL wide receiver and current CTIA President and CEO, Steve Largent, “…this agreement will continue to foster the world-leading range of devices and offerings that Americans enjoy today.”
While I applaud not only the wireless carriers and the CTIA for coming together on this, let’s not forget that carriers in the European Union have had similar policies in place for a while now. Technologically, the US is behind the curve. This is a catch up move.
However, it is a significant and important development; and its one that I’m very glad came about. While this doesn’t supersede the restrictions in the DMCA that prevents cell phone owners from unlocking phones on their own, it will give cell phone users a clear understanding of when and how they can get their phones unlocked and if they will have to purchase what is commonly called a “burner phone” if and when they travel internationally before they’re eligible to unlock their current phone with their home-based carrier. (that still doesn’t sit well with me, but its much better than what we had before).
The six, adopted unlocking principles, in their entirety, are:
1. Disclosure. Each carrier will post on its website its clear, concise, and readily accessible policy on postpaid and prepaid mobile wireless device unlocking.
2. Postpaid Unlocking Policy. Carriers, upon request, will unlock mobile wireless devices or provide the necessary information to unlock their devices for their customers and former customers in good standing and individual owners of eligible devices after the fulfillment of the applicable postpaid service contract, device financing plan or payment of an applicable early termination fee.
3. Prepaid Unlocking Policy. Carriers, upon request, will unlock prepaid mobile wireless devices no later than one year after initial activation, consistent with reasonable time, payment or usage requirements.
4. Notice. Carriers that lock devices will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking, without additional fee. Carriers reserve the right to charge non-customers/non-former customers a reasonable fee for unlocking requests. Notice to prepaid customers may occur at point of sale, at the time of eligibility, or through a clear and concise statement of the policy on the carrier’s website.
5. Response Time. Within two business days after receiving a request, carriers will unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the eligible device, or provide an explanation of why the device does not qualify for unlocking, or why the carrier reasonably needs additional time to process the request.
6. Deployed Personnel Unlocking Policy. Carriers will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers