Reviewer: tat0524@yahoo.com
Date: 10/05/2009
Version: 5.0.685
see all my reviews (1)
Overall rating: 1.5
Features: 1
Stability: 1
Ease of use: 2
Interface: 2
| A terrible live chat application - beware
I own a Whoson license and I can't disclose my company's name here, but I will try to be as fair as possible in reviewing this product.
Whoson is using an older technology reading logs from your webserver, rather than using the new technology (javascripts, .NET, etc). If you really wanted analytics, I guess you could install Google Analytics (for free), rather than purchasing an enterprise license.
At he beginning, the company let us know how well their product works, had a great presentation and promised great support. We decided to purchase it and give it a chance, however that was a terrible mistake.
We realized when we had around 5-6 chats at the same time, the program became unstable and the chats kept ending without any possible explanation.
We tried to get a hold of their support staff, however they are only replying via email. Our experience went from good to terrible. We lost a lot of chats and that affected our business. We are still running whoson for now, however we are looking for a different live chat solution.
We expected a great app for the money (by the way they are not cheap at all)., but instead we received a product that promised a lot, but did not deliver. If you just want to have 1-2 chats at the same time, I guess the application will be be pretty stable, however in our busy production environment, it's not.
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