Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA....
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downloading guide 
Support for Public Folder HelpDesk is available from the
publisher/developer site This download (Public Folder HelpDesk) is shareware. "Shareware is a marketing method for computer software. Shareware software is typically obtained free of charge, either by downloading from the Internet or on magazine cover-disks. A user tries out the program, and thus shareware has also been known as "try before you buy". A shareware program is accompanied by a request for payment, and the software's distribution license often requires such a payment." More info at
Wikipedia.
Soft32 (ITNT) cannot be held liable for issues that arise from the download or use of these software products. We encourage you to determine whether this software or your intended use is legal. Even if we try to check the program files for viruses, we cannot guarantee 100% that they are clean. For your own protection always check downloaded files for viruses, spyware and malware. 
