 | |  | Download Help Desk Authorit ... | | | | Soft32.com  Windows Business Applications | Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 Comprehensive help desk software
| | | | Version 8.1 Build 221 - Aug 25, 2009
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
Version 8.0 Build 177 - Jul 16, 2008
Version 8.0 offers a number of new product features, enhancements and integration with Microsoft Outlook and ScriptLogic's Desktop Authority remote management functionality. New features include a dashboard, drag and drop customization, Active Directory single sign-on, and more.
Version 7.0 Build 167 - Jan 8, 2008
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
Version 7.0 Build 166 - Nov 28, 2007
Build 163 offers a number of product fixes and offers customer reports, using Crystal Reports, as a seperate download
Version 7.0 Build 162 - May 30, 2007
Build 162 offers additional product enhancements and fixes.
Version 7.0 Build 161 - May 7, 2007
Build 161 offers additional product features such as: Launching reports written with Crystal Reports (version 10 or greater), expansion of spell check feature into the Issues Description and Resolution tabs, drag and drop the position of fields on the Custom Fields tab.
Version 7.0 Build 160 - Feb 27, 2007
Build 160 offers additional product features such as the ability to edit the logo in the "Issue Ticket Report or expanding the amount of criteria able to be defined in the Query Manager. A number of product fixes such as the license verification when upgrading from a previous version.
Version 5.5 - Dec 8, 2006
Updated Interface, Network Inventory Integration, Improved Customization Capabilities
Version 7.0 Build 153 - May 31, 2006
Version 7.0 is re-written from the ground-up using .NET. New features include: -Updated user interface with flowing navigation and new screen layout -More customization options including custom and required fields -Relay critical information in real-time with the new Scrolling Message Bar -Accurate routing of issues to personnel based on group, status, experience or knowledge with the Skills Based Assignment feature -Organize issues with a public and private Issue Folder Filing System and a new issue hierarchy structure for related issues -Increased categorization of support requests by status, sub-status, etc. -Knowledge base includes advanced find functionality, faster organization of knowledge base articles based on category product or keyword. Track usefulness ratings of knowledgebase articles, and format knowledgebase articles with the new HTML text formatting tool (including spell check). -Updated report functionality (based on Active Reports) -Apply your Business Operating Schedule to accurately manage and age issues -New and improved expansion modules run as set-and-forget services. Modules include: customer web-based interface, automatic issue escalation, email receive program for automatically turning email into issues, Active Directory integration, and advanced search tool.
Version 7.0 Build 150 - Mar 31, 2006
Version 7.0 is re-written from the ground-up using .NET. New features include: -Updated user interface with flowing navigation and new screen layout -More customization options including custom and required fields -Relay critical information in real-time with the new Scrolling Message Bar -Accurate routing of issues to personnel based on group, status, experience or knowledge with the Skills Based Assignment feature -Organize issues with a public and private Issue Folder Filing System and a new issue hierarchy structure for related issues -Increased categorization of support requests by status, sub-status, etc. -Knowledge base includes advanced find functionality, faster organization of knowledge base articles based on category product or keyword. Track usefulness ratings of knowledgebase articles, and format knowledgebase articles with the new HTML text formatting tool (including spell check). -Updated report functionality (based on Active Reports) -Apply your Business Operating Schedule to accurately manage and age issues -New and improved expansion modules run as set-and-forget services. Modules include: customer web-based interface, automatic issue escalation, email receive program for automatically turning email into issues, Active Directory integration, and advanced search tool. Build 150 includes updates to the sample database for evaluators.
Help Desk Authority (formerly BridgeTrak) 8.1 Build 221
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/managment, advanced data searches, Active Directory sync, email to ticket conversion. iPhone client too...
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